Terms of Use

Thank you for visiting our website. For the company Cretoons (hereinafter the “COMPANY”) the respect for privacy and protection of your personal data is a commitment and an absolute priority. For this purpose, the company takes all appropriate, technical and organizational security measures, in order to protect the personal data it processes and to ensure that their processing is always carried out in accordance with the applicable legal framework, namely the provisions of the European Regulation for the Protection of Personal Data (EU 2016/679).

The protection policy also includes the conditions of collection and management of the personal data of the visitors during their registration or during the visit and use of the pages and services of the website https://www.cretoons.gr (hereinafter the “site”) , whose company is the owner of all rights.

It is emphasized that the use of the services of the site implies the full and unconditional acceptance of these terms.

You may visit our website https://www.cretoons.gr regularly, in order to be informed about any changes. More detailed information about the company’s personal data protection policy on the page (PERSONAL DATA PROTECTION POLICY).

General information

The use of the site and the related rights and obligations are governed by the terms and conditions set forth herein and in its integral parts and apply to all its content and its individual pages. It is addressed only to legal or natural persons with full legal capacity who can conclude legally binding agreements within the framework of the current legislation. Browsing, accessing or using the site and the services provided through it is a presumption that the visitor / user has studied, understood and accepted all the terms of use. For this reason the visitor should read their content in advance. In case the visitor / user does not agree with the terms of use of the site, he must not use the services and its content. The company reserves the right to unilaterally adjust the terms and conditions at any time and without notice. The company will post online the current version of the terms of use, while the continued use of the site will be considered as acceptance of the new terms. For this reason, each user is kindly requested to check the terms of use regularly. The continued use of the site means the unconditional acceptance of these terms by the visitor. In the event of total or partial invalidity or inability to implement individual terms, the validity of all other terms is not affected.

TERMS OF USE OF THE WEBSITE

This website is used “as it is”, without the possibility of alterations or other interventions by uncertified visitors. It may refer to “links”, hyperlinks or banner ads to other websites, the providers of which have full (civil and criminal) liability for the security, legality and validity of the content of their websites and services, excluding any liability of our company, such as liability for intellectual and industrial property rights or any third party rights. Therefore, visitors are obliged to comply with the terms of use of these websites and to contact their providers directly for anything arising from their visit and / or use.

Except for specific rights of third parties (copyright and other), all of the content of the website (for instance: marks, distinctive features, photos, texts, programs, information material of any kind, software, logos and all files in general), is an intellectual and industrial property of our company and is protected by the relevant provisions of national, community and international law. This content may not be in whole or in part traded, copied, modified, reproduced, retransmitted, transmitted, distributed, uploaded, exploited in any way or by any user, without the prior express and written permission of our company.

The website may contain inaccuracies or typographical errors, which, if detected, will be corrected by the company at its discretion. Although the company takes all appropriate technical measures to prevent viruses from appearing on the website, it can not guarantee that its operation will be free from any errors and viruses, and is not responsible for any loss of data or other damage to visitors, due to alteration or infection by viruses or other unauthorized interventions of third parties in files and information available through the website. Visitors must take all appropriate security measures before any “loading” from this site.

The company is not responsible for the interruption of individual or all functions of the website or its applications, for any malfunction or technical issues that may occur, for any errors in the transfer of data or information (file destruction, data theft, etc.), as well as for any form of harm to visitors associated with the use of this website and the services or information contained therein.

The visitors accept, agree and stipulate that they will make lawful and appropriate use of this website, subject to the applicable laws and regulations. Therefore, the visitors indicatively and not restrictively agree that they will not make use of the website for:

• To cause harm to a minor.
• To transfer or gain access to content that:
  • violates any rights of third parties (eg intellectual and industrial property)
  • offends the personality of third parties (e.g. slanderous, racist),
  • conflicts with the law and fair trading,
  • interferes in any way with the privacy and individual and social rights of others.

• To deceive anyone as to the origin of the content of this website, to damage, in any way, the reputation of our company or third parties, to endanger the security of their network, to prevent any visitor from accessing this website or any service hosted on our company network or bypass their identity verification by them.
• To install and promote, in any way, any kind of unsolicited or unauthorized advertising (pop-up) or unsolicited emails (spam), pyramid schemes and any other form of unwanted content promotion, as well as to install and promote ads without the written consent of our company.
• Install, promote and / or make available content that contains software viruses or any other electronic code, files or programs designed to interfere with, destroy or restrict the operation of any software or telecommunications equipment or prevent other visitors from using this website. In any case illegal or contrary to these Terms of use of this website, visitors are obliged to compensate our company for any positive and consequential damage. The non-exercise by the rightholders of these Terms shall not imply their waiver of those rights.
• Provide a false statement as to the face of the user or imitation of any person.

1. Personal data that we collect and process

1.1. The collection and processing of your personal data is based on your information as to the purpose of the collection and processing, as well as your relevant rights and your consent. The data we process are absolutely necessary for the intended purpose and are divided into the following categories:

1.1.1. Data that you have voluntarily chosen to provide such as name / surname, e-mail address, contact details (eg address, telephone, fax).

1.1.2. Data that are necessary for the preparation and execution of a contract with the company, the pricing of products and services, the subscription to our newsletter or the participation in competitions and promotions.

1.1.3. Technical data that is automatically transferred when you visit the site: the IP address of the access device, the website from which the visit took place, the date and time of the visit, the type and settings of the browser, type, model, unique number identification and the operating system of the access device.

2. How we use your personal data:

Your personal data is used only for the purpose for which it was collected and in accordance with the terms of the consent you have provided. This data is not published and is used only to the extent that is deemed absolutely necessary to inform you about offers, new products and services, promotions, events and the maintenance of the smooth operation of the site.

3. Subject’s Rights

Each user, as a data subject, may exercise his rights at any time, in particular:

3.1. Right of access to your personal data, which we process.

3.2. Right to correct or delete your personal data.

3.3. Right to restrict the processing or objection to the processing of your personal data.

3.4. Right to receive your personal data so that you can use it anywhere else.

3.5. Right to revoke your consent, without this affecting the legality of the processing for the period before the withdrawal of your consent.

3.6.The exercise of the above rights can be done by submitting a relevant request to: info@cretoons.gr

Finally, you have the right to file a complaint to the competent Greek independent authority, which is the Personal Data Protection Authority (http://www.dpa.gr/).

4. Data Recipients

Recipients of your data are authorized employees of the company. Recipients of the data may also be associates of the company, natural or legal persons, who provide on behalf of the company payment, communication, advertising, information, statistics and research services. The company ensures that all recipients process only the data that is necessary to provide the agreed services and that they have received all the necessary organizational and technical means to protect this data. By choosing to agree and consent to the processing of the Personal Data concerning you, you give your consent to the processing of the data for the above specific purposes, either by the company or by associates.

5. Data Disclosure

The company does not disclose the details of the users unless it has your written consent or this is required by a court decision, prosecutor’s order or decision / order of another public authority.

6. Cookies

The site uses cookies for the smooth operation of its services and pages. Cookies are small text files that are sent to the browser and stored on each user’s device, if the user has chosen to accept cookies. The use of cookies aims at the best possible operation of the site and the smooth browsing, connection and movement of the individual toy pages as well as for the provision of advertising content based on your interests and needs. All information collected by cookies is anonymous and is not used in any case for the recording of personal data of the user nor do they become aware of any document or file from his device.

6.1 The following is a list of the categories of cookies used

6.1.1. Absolutely necessary cookies

The absolutely necessary cookies are essential for the proper operation of the site, they allow you to browse and use its functions. These cookies do not recognize your personal identity.

6.1.2. Performance and analysis cookies

These cookies collect information about how visitors use the site’s pages. These cookies collect aggregate, anonymous information that does not identify a visitor. Used solely to improve site performance.

6.1.3. Targeting / advertising cookies

These cookies are used to provide content that best suits you and your interests. They can be used to send targeted advertising/bids, restriction of advertising views, or measuring the effectiveness of an advertising campaign.

6.1.4. How To Disable the Use of Cookies;

The user of the site can configure his browser in such a way as to either warn him about the use of cookies or not allow the use of cookies. In case you wish to enable or disable the use of cookies, visit the following websites, to learn about the necessary relevant actions.

• Internet Explorer http://support.microsoft.com/kb/278835
• Firefox http://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
• Chrome http://support.google.com/accounts/answer/61416?hl=en
• Opera http://www.opera.com/browser/tutorials/security/privacy/
• Safari http://support.apple.com/kb/PH5042

Note that the complete deactivation of cookies may result in the inability to use some functions of the site.

7. Storage Period

Where processing is required by the provisions of the current legal framework, its duration shall be governed by the relevant provisions.

When processing under contract, your personal data is stored for as long as necessary for the performance of the contract and for the exercise of the rights deriving from it.

When the processing is performed for the purpose of promoting products and services, your personal data is kept until the withdrawal of your consent which can be done by you at any time and in any case up to 12 months.

8. Data Security

The company complies with the applicable law and has taken all technical and organizational measures to secure your personal data and takes all necessary measures to avoid any unauthorized access, use or modification of this data for the data protection. In order to ensure the continuous protection of your data, the technical security measures are regularly monitored and adapted according to the needs and technological developments.

 9. Link to other websites

The webpages of the site may contain links to other websites. The company is not responsible for the Terms of Protection of Personal Data of the visitors, which these bodies follow.

10. Policy Amendment

The company reserves the right to modify this policy, updating this text, in order to comply with applicable data protection legislation and in any other case at its discretion.

11. Use of Website by a Minor

The company does not provide services to minors and does not knowingly collect personal data from minors, except with the explicit consent of a parent or guardian.

ONLINE STORE SERVICES

The company commits that the information provided by this website is complete, true, valid and up-to-date, whether it concerns our identity or the products provided by our online store. The above warranties are subject to any technical or typographical errors which may not be foreseen or which have occurred unintentionally or due to interruptions of this website or due to force majeure. Cretoons.gr has taken all the necessary technical and other means in order to be immediately informed of the available quantity and sizes of our products, however it has reservations regarding the validity of the quantities and sizes of products available in the online store, as they may be updated within a certain period of time from the moment of their modification.

HOW TO ORDER

To complete the purchase of one or more products from cretoons.gr use the SHOP category and browse to find what you are looking for. Check out the products in the shopping cart by clicking on the “My Cart” link at the top of the webpage. You can use “Delete” to remove products from the shopping cart before completing your order. Clicking on “COMPLETE ORDER” or “VIEW AND EDIT CART” will lead you to the order form, which appears before the completion of the purchase contract.

The order form will contain brief information regarding the basic characteristics of each product of the order, its price (including all applicable fees and taxes) and shipping costs. The prices listed on the products include VAT and are considered final. Cretoons.gr reserves the right to change prices, without prior notice to customers. In any case, the customer at the time of receipt of the product ordered, will pay the price indicated at the time of order.

Click on “COMPLETE ORDER” to complete your purchase.

Before submitting the order form you will be informed that sending the form to cretoons.gr means that you are committed to pay the amount of your order.

Upon submission of your order, according to the above, you will automatically receive a message to the email address you stated when completing the order, which will notify you that your order has been received, will list the products you have ordered and all the terms of the order (price, shipping costs, shipping address, etc.).

The purchase contract is considered to have been completed when cretoons.gr receives your order form electronically and verifies the order details correctly. After this verification, cretoons.gr will send your order.

The registration of an order does not imply an automatic reserve of the stock. In cases of low stock, cretoons.gr reserves the right not to execute any order or part of it, if the availability in relation to demand proves insufficient. In this case the customer will be informed. The final confirmation of availability is made during the processing of the order and the collection of the products. If the products presented on cretoons.gr during your last access to the website or when sending the order form are no longer available or are no longer sold, cretoons.gr will inform you about the unavailability of the ordered products within thirty (30 ) days from the next day of sending the order form.

In case “Shipping by courier” has been selected as the shipping method, when the order is delivered to the Courier company we work with or to another company, you will receive a new email, which will indicate the shipment/shipping number. With this number you can track the progress of your order.

The order form will be registered in our database for the required time of execution and completion of your order and in accordance with the law.

Cretoons.gr will not place orders when there is lack of adequate solvency guarantees, when orders are incomplete or incorrect or the products are no longer available. In the above cases, we will inform you via e-mail that the purchase contract has not been concluded, that the order is not being executed, specifying the relevant reasons.

If the order form has been sent and the price has already been paid for products that are no longer available, cretoons.gr will refund the amount paid for these products and the purchase contract will be considered expired for both parties.

Before submitting the product order form online, you will be asked to carefully read the General Terms of Use, Privacy Policy and Return Policy. Once you have finally submitted the order form, you declare that you have carefully read the above terms, understood them and unconditionally consent to the conclusion of the purchase contract. If you do not agree with certain provisions of the above terms, please do not submit the order form for the purchase of products from cretoons.gr.

TELEPHONE ORDER

You can complete your order by calling 2810223520 daily from 10.00am to 15.00pm, except Saturdays / Sundays and public holidays.

You can talk to our staff, find out more about the product you are interested in and order it by giving the product code listed in the online store. The communication with the orders department can also be done in writing (via e-mail at info@cretoons.gr).

CANCELLATION / AMENDMENT OF THE ORDER

Amendment of your order after the submission of the order form can be done by contacting cretoons.gr at 2810223520 daily from 10.00 am to 15.00 pm εκτός, except Saturdays, Sundays and holidays or via e-mail at info@cretoons.gr .

If the submission of the order form has been completed, but the products have not been shipped yet, you can cancel your order by sending an e-mail to info@cretoons.gr.

PAYMENT METHODS

Payment for the products and related shipping and delivery costs must be made using one of the payment methods listed on the order form. The payment methods are as follows:

• by deposit in a bank account
• using a credit card

If you choose to deposit in the bank account of the company, you must deposit the price of your order in the bank account that we will indicate to you. In this case, you must make the deposit within three days of submitting the order form, otherwise the order will be canceled automatically. Your order will be considered complete and ready to ship, only when the deposit is displayed in the company’s bank account.

If you select a payment using a credit / debit card, you will be directed to the Bank’s website …, after the completion of your order, to make the payment. Your credit card details are requested upon completion of your orders and relate only to their electronic transmission through a secure environment to the banking institution for the completion of your payment only. Our company does not keep any credit card information in its systems.

RIGHT OF WITHDRAWAL

You have the right to withdraw from the purchase contract you concluded with our company to return products you purchased from cretoons.gr, within fourteen (14) calendar days from the day you received it. The right of withdrawal is exercised when you want to return the product you bought from our online store and get your money back.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from the purchase contract before the expiry of the above deadline of 14 days, by sending an e-mail to the email address info@cretoons.gr, in which you will explicitly state your decision to withdraw from the purchase contract and wish a refund of the money you paid for your order.

The right of withdrawal shall be deemed to be exercised validly if:

• The statement you send regarding the withdrawal from the purchase contract is complete and has been sent to our company within fourteen (14) calendar days from the physical receipt of the purchased products.
• The products must not have been used, worn or washed.
• The security seal, if any, must be affixed to the products.
• Products must be returned in their original packaging and accompanied by the company card, as well as the original retail receipt or invoice.
• Products to be returned must be delivered to the carrier within fourteen (14) calendar days from the date of notification to the company of the decision to withdraw from the purchase contract.
• The products must not be damaged. The returned package must be properly packaged to avoid damage during transport to the Product or its packaging.

For the return of the products, as a consequence of the withdrawal, you will be charged with the shipping costs of the returned products, unless your company has explicitly exempted from these costs at the time of purchase. In this case you will be responsible for any loss or damage to the products during transport.

For returns of products proven to be defective or products that were sent incorrectly, the return cost is covered by our company.

REFUND

After returning the products, our company checks if they comply with the above conditions. We have the right to delay the return of your money, until we receive back the products from the purchase of which you withdraw in the same condition that you received them. To get your money back, the product must be in an excellent condition in which you received it, without damage and complete, in its original packaging and accompanied by all relevant documents. In case the above conditions are met, the company will send you an e-mail confirming the acceptance of the returned products and the amount of their purchase will be refunded. Refunds will be made as soon as possible in the way in which the payment was made.

If the above conditions are not met, you will not be entitled to a refund of the money you paid for their purchase. Within fourteen (14) calendar days from the sending of the e-mail informing you that the return of the products was not accepted, it will be possible, at your own expense, to return the products to the condition in which they were returned to our company, if you inform us in writing that you wish to follow this procedure. Otherwise, our company will keep the products and will withhold the amount of money corresponding to their purchase.

RIGHT TO CHANGE / REPLACE PRODUCTS

You reserve the right to return at any time the products you purchased within fourteen (14) calendar days of the purchase in order to replace them with another size or another product. The return of products for the purpose of their replacement is not an act of withdrawal on your part and the above provisions do not apply. For returns within Greece you are not charged with shipping costs, as long as you use the transport company we indicate. For purchases from abroad, shipping costs are borne by the customer.

The following applies to the replacement of products:

• All purchases are final, however Cretoons © will be happy to exchange any kind of full price within fourteen (14) calendar days of receipt of the goods, if not used, washed or damaged. The goods exchanged must be accompanied by an original proof of sale, attached labels and must be returned in the original packaging. Follow these steps to proceed with an exchange:
• Within fourteen (14) calendar days from the receipt of the goods, contact Cretoons © by sending an email: info@cretoons.gr. If your exchange is in accordance with the instructions above, we will send you an email exchange authorization within 1 business day from receiving your email.
• Once you are authorized to make your exchange, send back the items you want to exchange to the following address, make sure that it is posted within 14 days from receiving the goods. Make sure you include the original receipt, the attached labels and the packaging. We will not accept goods sent to us that were not marked within 14 days from receiving the purchase for European countries and 20 days for the rest of the world.
• Once we receive your return and it is approved, you will be notified via email. You will receive an additional email with a store credit offer code. The credit includes the cost of the product and the tax, but does not include shipping costs.
• There is no guarantee that we will have your desired exchange product in the desired color, but you can use the credit offer code to purchase any new style / color you wish that it is available and the credit never expires until it is fully used.
• By ordering at www.cretoon.gr, you accept the Returns and Exchanges Policy.

SHIPMENTS

The sending and delivery of the products is done FREE of charge by the company with the distinctive title Cretoons for orders over €40 throughout Greece.

For orders less than €40 the shipment costs €4 for all of Greece.

In other countries outside Greece by arrangement.

For any question send us an e-mail to info@cretoons.gr or contact us by phone at +30 2810 223520 from Monday to Friday 10: 00-15: 00.

Any customs costs are borne by the recipient of the order.